call us on
0845 650 6600*
home
home
account management
common questions
contact us
contact us
You'll find the answers to the most frequent queries in our common questions.
common questions
query about your account?
0845 650 6600
*
9am to 5pm Monday to Friday
9am to 1pm Saturday
write to us
Customer Care Team
Firstplus Financial Group Plc
The Avenue Business Park
Pentwyn
Cardiff
CF23 8FF
customercare@firstplus.co.uk
other types of query
general and press enquiries:
02920 303 020*
can I borrow additional funds?
can I settle my loan early?
my bank details have changed - what should I do?
view all common questions
A FIRSTPLUS LOAN IS SECURED ON YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT
* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.